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Customer Relations

The KidsPeace Customer Relations Team serves as your resource to help connect kids and families with the best mental health care possible!  Each expert on our team is available to you for on-site meetings and presentations as well as phone and e-mail communications.  From our renowned KidsPeace Psychiatric Hospital for children, adolescents and young adults to our highly sought after Residential Treatment Programs, we are just a phone call (800-854-3123), fax (610-799-8900) or e-mail admissions@kidspeace.org away!

For verification of employment requests and tax-deferred annuity transfer forms, please call 610-799-8161

director of Marketing

Ken Garavaglia

Ken Garavaglia has been with KidsPeace since 2000. Working as a Treatment Team Supervisor within our PA Residential Programs and all prior direct care experience with other organizations, has given him very good understanding of what is important for a family and youth to know when exploring the possibility of any services that are in the KidsPeace Continuum of Care. Ken later began to work for the Organizational Development and Training Department to prepare staff for the role in KidsPeace and teach existing staff new skills. Based upon his knowledge of programs and comfortability interacting with groups of people, he transitioned to a role in the Marketing Department as a Customer Relations Liaison. This led to his current role as Director of Marketing. Ken maintains a working territory of Lehigh and Northampton Counties in Pa. He oversees a team that is responsible for marketing our awesome programs and services to the entire United States and beyond.

What is the Mount Rushmore of holiday movies? Select your top four of all-time. There are soooo many worthy movies that I would love to include, but I’ll go with 1) National Lampoon’s Christmas Vacation 2) Deck the Halls 3) A Christmas Story 4) Elf. Just for fun, my Mount Rushmore of Christmas cartoons is 1) The Year Without a Santa Claus 2) Rudolph the Red-Nosed Reindeer and the Island of Misfit Toys 3) A Charlie Brown Christmas (yes, I own the tree) 4) How the Grinch Stole Christmas.

If someone offered you a gift card to any store you wanted, which one would you choose? I love movies, so I will take one for any theater. Technically, that is not a store though, so my choice would then be one for any antique store or farmers market.

Would you rather spend an evening decorating for the holidays, caroling, or shopping for gifts? They don’t call me Ken “Clark Griswold” Garavaglia for nothing. You know I would rather be lighting up the sky!

You were cast as the lead elf in an upcoming holiday movie. What would your elf name be? Jolly Fizzbang. I like to think that I am happy and cheerful along with having that burst of energy to get the job done. 

Which Customer Relations coworker do you consider to be the jolliest? I will go with Jason Haller since he will put the Ho Ho Ho in your Thundercat’s stocking. 

 

National Customer Relations Liaison

Chris Sylvester

Chris Sylvester has been with KidsPeace since 1992, gaining experience in a variety of roles at the Graham Lake Campus in Maine. In the fall of 2014, Chris moved into his current role as a National Customer Relations Liaison. He oversees the six New England states, New York, and most recently states across the U.S. northern tier extending to the West Coast. Having previous experience as an Admissions Manager, Chris has a good understanding of what is important for a family and youth when exploring the possibility of a residential placement.

What is the Mount Rushmore of holiday movies? Select your top four of all-time. 1) It’s A Wonderful Life 2) Elf 3) Die Hard 4) Christmas Story

If someone offered you a gift card to any store you wanted, which one would you choose? Well, the first thing I would do is verify the gift card has already not been used. (That’s always a humorous prank. Not!!) If valid, I think I would go with Home Depot or Lowe’s.

Would you rather spend an evening decorating for the holidays, caroling, or shopping for gifts? Caroling is out. I wouldn’t even be able to carry a tune if it was strapped to my back. If we are talking decorating inside, then I’d go with that. If this is decorating the lawn, then send me out for gift shopping.

You were cast as the lead elf in an upcoming holiday movie. What would your elf name be? E.L. Fasa (see what I did there). The holidays collide with The Lion King in this fun-loving, snow-packed adventure coming SOON to a theater near you!!

Which Customer Relations coworker do you consider to be the jolliest? Any other answer than Ken is the wrong answer. He won’t give his own name for an answer to this question. Want to know why? Because only the jolliest of jolly people wouldn’t take credit for being the obvious response.

Regional Customer Relations Liaison

Paul Iannacone

Paul Iannacone has been with KidsPeace since June of 1996. After graduating from Penn State University, he started at KidsPeace in a direct care role in residential treatment. Paul advanced through several positions in direct care, including Mobile Support Staff and Assistant Treatment Team Supervisor. Paul later move into the Organizational Development & Training Department, as a Trainer and Senior Training and Development Specialist. In 2016, using his vast knowledge of KidsPeace and experience interacting with people, Paul made the transition to his current role as Regional Customer Relations Liaison. His current territory includes central and northeastern Pennsylvania and northern New Jersey.

What is the Mount Rushmore of holiday movies? Select your top four of all-time. Elf, A Christmas Story, Christmas Vacation, Die Hard.

If someone offered you a gift card to any store you wanted, which one would you choose? Amazon or the grocery store.

Would you rather spend an evening decorating for the holidays, caroling, or shopping for gifts? Shopping, but only online (not in stores, no way!).

You were cast as the lead elf in an upcoming holiday movie. What would your elf name be? Finster McStinkypants, or something simple like Doug.

Which Customer Relations coworker do you consider to be the jolliest? Michele

Regional Customer Relations Liaison

Jason Haller

Jason Haller began his role at KidsPeace in 2014 in the recreation department at our Orchard Hills campus, teaching clients coping skills and helping them to build recreational interests. He moved into a teaching role at our on-campus school and acted as co-facilitator of an experiential education program, “The Epiphany Project”. In summer of 2016, Jason left KidsPeace and took on the role of program coordinator for an international student exchange program (CCI) at Northampton Community College until 2020. He returned to KidsPeace as a part-time teacher later that year, and joined the Customer Relations team in 2021. His territory includes central and southeastern Pennsylvania and southern New Jersey.

What is the Mount Rushmore of holiday movies? Select your top four of all-time. 1) National Lampoon’s Christmas Vacation: perfectly captures the agony and joy of visiting family during Christmas. 2)Scrooged: Bill Murray at his best; self-centered and cynical, yet redeemed by the Christmas spirit after being threatened by unhinged “Ghosts of Christmas Past/Future”. 3) “A Christmas Story”. Too many awesome quotes… “It is a lamp, you nincompoop, but it’s a Major Award. I won it!” 4) “How the Grinch Stole Christmas”. Wonderful, classic, animation and storytelling at its finest.

If someone offered you a gift card to any store you wanted, which one would you choose? I’d say Amazon for simplicity, but I’m a fan of the Columbia outlet store… Let’s go with Columbia.

Would you rather spend an evening decorating for the holidays, caroling, or shopping for gifts? Honestly, I could get down with caroling… It’s been a long time. I used to carol when I was a kid, and it is a fond memory… A great way to spread joy. 

You were cast as the lead elf in an upcoming holiday movie. What would your elf name be? “Jaygolas” because I’m not a Christmas elf, I’m more of a “Lord of the Rings” archer, goblin fighting elf. Someone needs to protect Christmas. 

Which Customer Relations coworker do you consider to be the jolliest? That’d be Ken… He’s “the Christmas spirit” incarnate.

NC Regional Customer Relations Liaison

Michele Chassner

Michele Chassner has been with KidsPeace since May 2022 as the Regional Customer Relations Liaison. She oversees North Carolina’s Cumberland, Durham, Johnston, and Wake counties, which are serviced by The Hope Center for Youth and Family Crisis. Since graduating from the State University of New York at Cortland with a major in Sociology and a concentration in Psychology, Michele has established an extensive history in the human service field, particularly the not-for-profit sector. With The Hope Center’s services being so important and necessary, Michele will ensure that their light is shone throughout the entire community through fostering public awareness and providing educational information to the public.

What is the Mount Rushmore of holiday movies? Select your top four of all-time. Home Alone, Polar Express, The Grinch and National Lampoons Christmas Vacation.

If someone offered you a gift card to any store you wanted, which one would you choose? Costco, weird but so fun!

Would you rather spend an evening decorating for the holidays, caroling, or shopping for gifts? Decorating for the holidays!

You were cast as the lead elf in an upcoming holiday movie. What would your elf name be? Mimi- my niece and nephew have called me that since they were born.

Which Customer Relations coworker do you consider to be the jolliest? Ken- Did you see his Christmas light display!?! Aside for that he is always in the holiday spirit.

National Customer Relations Liaison

Andrew Beard

Andrew Beard joined KidsPeace in September 2022 as a National Customer Relations Liaison. He oversees Maryland, Virginia, West Virginia and Delaware, as well as, the states across the southern tier of the U.S. extending to the West Coast and Hawaii. While attending Shippensburg University, where he received degrees in History and Psychology, Andrew entered into the Human Services Field and has held a myriad of roles ranging from direct care and case management to hospital and provider relations. With this experience, he will interface and educate families and providers regarding the multitude of services KidsPeace offers with a focus on Residential Treatment.

What is the Mount Rushmore of holiday movies? Select your top four of all-time. A Christmas Story, Die Hard, National Lampoons, and Elf.

If someone offered you a gift card to any store you wanted, which one would you choose? Dick’s

Would you rather spend an evening decorating for the holidays, caroling, or shopping for gifts? Decorating

You were cast as the lead elf in an upcoming holiday movie. What would your elf name be? Jingles

Which Customer Relations coworker do you consider to be the jolliest? Ken

Play Video

Hospital 1:11

KidsPeace Children’s Hospital is a one-of-a-kind hospital, dedicated solely to healing and addressing the unique mental and behavioral health care needs of children and young adults experiencing severe crises. The 120-bed hospital is located in Orefield, Pa., on the Orchard Hills Campus, a safe, secure countryside setting of more than 260 acres.

Play Video

Residential 1:40

KidsPeace programs include state-of-the-art-counseling and therapeutic services that use art, music, recreation, puppetry and drama to encourage creativity and expression, which in turn help to promote healing and restore a child’s belief in his ability to triumph over adversity and become healthy and whole again.